WhatsApp Business API Dashboard

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Contacts

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Incoming

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Outgoing

WhatsApp API Conversation Rules

You cannot initiate conversations freely. You must either use approved Message Templates to start a conversation, or reply within 24 hours after a customer messages you first.

Quick Actions

Recent Messages

Direction	Contact	Message	Time	Status
No messages yet

Conversations

No conversations yet

Select a conversation

Choose a chat from the list to view messages

24-Hour Messaging Window

You can only send free-form messages (text, media, interactive) to users who have messaged you within the last 24 hours. For new conversations, use Message Templates.

Message Templates

Select an approved template from your WhatsApp Business Account. Templates are required to initiate conversations.

Recipient Phone

Include country code without + or spaces

Load Templates

Select Template

Click "Fetch Available Templates" to load your templates

Recipient Phone

Preview URL

Message

0 / 4096

Recipient Phone

Image URL

Caption (Optional)

Recipient Phone

Document URL

Filename

Caption (Optional)

Recipient Phone

Video URL

Caption (Optional)

Recipient Phone

Latitude

Longitude

Name

Address

Recipient Phone

Contact First Name

Contact Last Name

Contact Phone

Contact Email (Optional)

Organization (Optional)

Load Templates from WhatsApp

WABA ID (WhatsApp Business Account ID)

Find in Meta Business Suite > WhatsApp Accounts

Your Templates

Enter your WABA ID and click "Load Templates"

Template Guidelines

Templates must be approved by Meta before use (takes 24-48 hours)
Use variables like {{1}}, {{2}} for dynamic content
Header: 60 characters max | Body: 1024 characters max | Footer: 60 characters max
Button text: 20 characters max

Create New Template

Template Name

Lowercase, numbers and underscores only

Header (Optional)

Header Type

Body (Required)

Body Text

0 / 1024

Use {{1}}, {{2}}, {{3}} etc. for variables

Example Values (for review)

Comma-separated example values for each variable

Footer (Optional)

Footer Text

0 / 60

Buttons (Optional)

Recipient Phone

Header Text (Optional)

Body Text

Footer Text (Optional)

Button 1 (Required)

Button 2 (Optional)

Button 3 (Optional)

Recipient Phone

Button Text

Body Text

Sections (JSON)

Each section needs title and rows. Max 10 rows total.

Eligibility Requirements:
Groups API requires: (1) 100K+ messaging limit tier, (2) Official Business Account (OBA) status.
Max 8 participants per group • Max 10,000 groups per number • No interactive messages in groups

Create New Group

Group Subject (Name)

Max 25 characters

Description (Optional)

Max 512 characters

Join Approval Mode

Invite Link Template

After creating a group, you'll get an invite link. To send this link to users, you need an approved template with the GROUP_INVITE category.

Template Example:
"Hi {{1}}! You're invited to join our exclusive group: {{2}}"
Button type: URL with {{1}} placeholder for the invite link

Your Groups

Click "Load Groups" to fetch your groups

Group Actions

Group ID

Remove Participant

Group ID

Phone Number

Send Message to Group

Supported in Groups: Text, Images, Videos, Documents, Audio, Templates
NOT Supported: Buttons, Lists, Interactive messages, Calls

Group ID

Message Type

Message

Media URL

Caption (optional)

Important Rules for Bulk Messaging:

Recipients must have opted-in to receive messages
Use approved templates for messages outside 24h window
Respect your messaging tier limit (1K/10K/100K/day)
Spam or unsolicited messages can get your number banned

Template Broadcast

Send approved template messages to multiple recipients. Best for marketing, notifications, and re-engagement.

Recipients (one phone per line)

Enter phone numbers in international format without + sign. One per line or comma-separated.

Or Upload CSV File

CSV should have phone numbers in first column

Template Name

Language Code

Delay Between Messages (ms)

Min 50ms, recommended 100-500ms

Template Variables (JSON array, optional)

Leave empty if template has no variables

Text Broadcast (24h Window Only)

24-Hour Rule: You can only send free-form text messages to users who have messaged you in the last 24 hours.

Recipients (one phone per line)

Message

Delay Between Messages (ms)

Recent Broadcasts

Broadcast history will appear here after sending

Supported Media Types

Type	Formats	Max Size
Images	JPEG, PNG	5 MB
Documents	PDF, DOC(X), XLS(X), PPT(X)	100 MB
Audio	MP3, OGG, AMR, AAC	16 MB
Video	MP4, 3GP	16 MB
Stickers	WebP	100 KB (static) / 500 KB (animated)

Webhook Details

Webhook URL

Verify Token

Setup Instructions

Go to Meta Developer Console
Select your app → WhatsApp → Configuration
Under Webhook, click Edit
Enter Callback URL: https://wb.somait.ac.tz/webhook
Enter Verify Token: somait_whatsapp_2024
Click Verify and Save
Subscribe to: messages, message_status

Test Webhook

API Configuration

Access Token

Get from: Business Settings → System Users → Generate Token

Phone Number ID

WABA ID (for Templates)

API Version

Phone Number Capabilities

Check what features your WhatsApp Business number supports and its current status.

Business Profile

View and update your WhatsApp Business profile that customers see.

About / Description

Address

Email

Website 1

Website 2 (optional)

Industry

Webhook Configuration

Webhook URL: https://wb.somait.ac.tz/webhook
Verify Token: somait_whatsapp_2024

Configure this in Meta Business Suite → WhatsApp → Configuration

Data Management

Clear all stored messages and conversation data.

Dashboard

WhatsApp API Conversation Rules

Inbox

Conversations

Select a conversation

Send Message

24-Hour Messaging Window

Message Templates

Template Variables

Message Templates

Template Guidelines

Header (Optional)

Body (Required)

Footer (Optional)

Buttons (Optional)

Interactive Messages

Groups Management

Broadcast Messages

Media Guidelines

Webhook Configuration

Settings